Return Policy
Rat-Co stands firmly behind what we sell with our Return Policy. The policy basically means that any part purchased from us which is in new condition and can be re-sold may be returned for any reason at any time. No penalties, no restock fees, and no hassles. We honor the products we provide, and we value your business not just during the sale - but tomorrow, the next day, and next year as well. Don't you think the way we take care of you AFTER the sale says a lot about how we do business in the first place?
Shortages
Each shipment from us has an invoice included either on the outside of the package, or more likely within the package. This invoice lists everything that in the shipment, plus a complete listing of all items not shipped (back ordered). Check your invoice carefully! We have three (3) separate individuals (that equals 6 eyes!) check each order for completeness and accuracy before being shipped. Check your packages carefully; small items can be packaged together with other items (a box within a large box). Should you be unable to locate an item that your invoice shows as shipped, please call immediately.
Damages
Damage to goods you receive is more often than not, caused by the delivery service. When possible, try to receive your shipment personally. Be sure to notice the condition of the package(s) in the presence of the delivery service representative. If this is not possible, inspect them as soon as you get the parts. If you find damage, please call us. We will instruct you on how to handle the problem. Failure to follow our instructions may jeopardize your ability to get the merchandise replaced. We don’t want that to happen and ask that you follow these quick and easy guidelines:
Inspect your merchandise immediately, if damaged simply refuse the shipment. The delivery service will return the box to us, we will file claim with the carrier and we'll reship new parts to you. If you have already accepted the shipment, the first thing to remember is; don’t throw anything away! Save the box and the packing material.

Call us — we’ll give you complete instructions on how to handle the situation. In many cases, the carrier will return to your address and pick up the merchandise from you so you don’t have to do anything more than repackage the damaged part(s) in their original carton, with the original packing material.
Returns

If you do need to return goods to Rat-Co, just follow the simple guidelines below and we will make every effort to ensure your complete satisfaction.

1) You must call us to get a Return Merchandise Authorization (RMA) before sending a part back. You must record the number on the back of your invoice and any future communication regarding the return.

2) Package the part(s) well, in the original materials (if possible), to prevent any damage that may occur in transit. Fill out the back of your invoice completely and neatly and include this with the part(s) inside the box.

3) Mail the package(s) back to us PREPAID via UPS or Postal Service, We will NOT accept COD. You may also call your Rat-Co representative to have a "call tag" issued for UPS items and arrange for the pick up of your return. When we receive a return, your exchange or refund is processed immediately.

• By E-Mail: tony@rat-co.com 
• By Phone: (631)775-6943